Forgot Password/Username
- Forgot my password: On the login screen, the patient can click the ‘Forgot Password?’ link to reset their password. They will need to input their username and an email will be sent containing a link to reset their password. Note, they may need to check a spam filter for the email, and if multiple attempts have been made, only the most recent link/email will work.
- Forgot my username: If the patient has forgotten their username, they will need your help. You can log into Progeny, open the Invites module, search for their invite and look for the Web User ID (their username) and provide that to them so that they can then log in or use the forgot password link to reset their password first, then log in.
Navigating the FHQ
FHQ4 (Family History Questionnaire Version 4) is now mobile-friendly.
We support and recommend patients use Google Chrome. We cannot guarantee performance of other mobile browsers, but to get the best possible experience, Progeny recommends using a browser that has full HTML-5 compatibility (Chrome, Firefox, Edge)
Patients have trouble navigating the family section of the FHQ at times.
- The Build Your Family page, where the patient enters the number of siblings, children, aunts and uncles they have, is used to build the pedigree and can only be edited once. After the patient has passed this page, they cannot go back to edit those numbers. At that time, if they need to delete a relative, they can do so using the trash icon on the siblings and aunts/uncles pages or on the Describe your family pages. To add a relative, they can use the Add Sibling/Add Aunt/Uncle buttons on those pages or the Add Relative button on the Describe your family pages (see screenshots below).
- Locked Questionnaires
- Most questionnaires are set to lock once the patient completes and submits them. If a patient tries to return to the questionnaire after submission, they will receive a ‘Locked Questionnaire’ message, indicating they cannot make any further updates to the data. If you are contacted by a patient and would like to allow them access to their questionnaire to make updates, you can do so manually. Open the Invite Status module and find the patient’s invite. In the Actions menu, select Unlock Invite. This will allow them to access the questionnaire until they again submit it, at which time it will lock again.
- Most questionnaires are set to lock once the patient completes and submits them. If a patient tries to return to the questionnaire after submission, they will receive a ‘Locked Questionnaire’ message, indicating they cannot make any further updates to the data. If you are contacted by a patient and would like to allow them access to their questionnaire to make updates, you can do so manually. Open the Invite Status module and find the patient’s invite. In the Actions menu, select Unlock Invite. This will allow them to access the questionnaire until they again submit it, at which time it will lock again.
- Troubleshooting other issues
- If you are unable to help a patient resolve their issue, try to gather as much information as possible from your patient. This can often help our Technical Support Reps pinpoint the problem and save you and the patient time and energy.
- What device they are using (Desktop, Laptop or Tablet, Mobile Phone)?
- Type and operating system, if possible
- What browser they are using?
- Where were they in the FHQ?
- What exactly were they doing leading up to the issue?
- Was there any error pop-up or message?
- Can they provide a screenshot of the page they were on or any error messages they got?
- What device they are using (Desktop, Laptop or Tablet, Mobile Phone)?
- Once you have as much detail as you can gather, please reach out to our Technical Support team by email ([email protected]) or phone (800-776-4369).
- If you are unable to help a patient resolve their issue, try to gather as much information as possible from your patient. This can often help our Technical Support Reps pinpoint the problem and save you and the patient time and energy.